Faq

Booking, check-in & check-out

Can I cancel or amend my booking at Boucan Canot Hotel?
Cancellation and amendment options depend on the conditions of the rate booked. Please refer to your booking confirmation or contact Reception at hotel@boucancanot.com for personalised assistance.

What are the hotel’s check-in and check-out times?
Your room will be available from 2:30 pm on the day of arrival. On your departure day, please vacate your room by 11:00 am.

Can I settle my bill before the day of departure?
Yes. For a smoother departure, you may settle your bill with Reception from the evening before you leave.

Can I request early check-in or late check-out?
Yes. Early check-in and late check-out may be arranged subject to availability and an additional charge. Contact Reception at hotel@boucancanot.com so our team can review your request.

Does the hotel offer luggage storage before check-in or after check-out?
Yes. Boucan Canot Hotel provides complimentary luggage storage both before check-in and after you have vacated your room.

The hotel & its services

What type of breakfast is served at Boucan Canot Hotel?
Each morning, 4-star Boucan Canot Hotel serves a continental buffet breakfast.

Which languages are spoken by the hotel team?
Our team welcomes guests primarily in French, English and Réunion Creole.

How can I contact Boucan Canot Hotel before my stay?
For assistance with your stay, contact Reception at hotel@boucancanot.com. To book an activity, arrange a personalised welcome amenity or plan a memorable occasion, contact Marine, our Guest Experience Coordinator, at marine.puylaurent@boucancanot.com. For restaurant enquiries, email restaurant@boucancanot.com.

Is Reception at Boucan Canot Hotel open 24 hours a day?
Yes. Reception is available 24 hours a day, seven days a week at the 4-star Boucan Canot Hotel.

Which services are available at Boucan Canot Hotel?
Boucan Canot Hotel offers a courtesy room, luggage storage, concierge assistance and a boutique showcasing selected local creations and products, including jewellery, cosmetics, upcycled bags, books, postcards, spices and rum. Laundry services and massages are also available for an additional charge.

Does Boucan Canot Hotel have guest parking?
Yes. Parking is available exclusively to staying guests, by reservation and subject to availability, with one vehicle permitted per room. The charge is €10 per night.

Does Boucan Canot Hotel have a lift?
Yes. Boucan Canot Hotel is equipped with a lift.

Are pets allowed at Boucan Canot Hotel?
Pets are not permitted at Boucan Canot Hotel. Assistance dogs are welcome in accordance with applicable regulations; please inform Reception before your stay at hotel@boucancanot.com.

Is Boucan Canot Hotel accessible to guests with reduced mobility?
Yes. The hotel provides ramp access to the restaurant area, a dedicated parking space, a lift and two accessible rooms for guests with reduced mobility.

Does the hotel have an electric vehicle charging point?
No. Boucan Canot Hotel does not have an on-site EV charging point. The nearest charger is at the TotalEnergies Théâtre service station, 27 route du Théâtre, 97434 Saint-Paul.

Is Wi-Fi complimentary at Boucan Canot Hotel?
Yes. Complimentary Wi-Fi is available throughout the hotel.

Does the hotel have a fitness room?
Boucan Canot Hotel does not have an on-site fitness room. FORM HORIZON, approximately a seven-minute walk away, offers a preferential rate to hotel guests and can be reached on +262 262 33 23 76.

Is Boucan Canot Hotel suitable for a family stay?
Yes. The Boucan Canot Hotel in Saint-Gilles-les-Bains welcomes families with connecting rooms subject to availability, complimentary baby cots on request and practical facilities for younger children.

Which baby facilities are available at the hotel?
A baby cot can be placed in your room free of charge when requested before arrival. Two baby-changing tables are also available, in the Reception lobby toilets and the restaurant toilets.

Does the hotel offer room service?
Yes. Boucan Canot Hotel offers room service. Breakfast can also be served in your room for an additional charge of €5 per person.

Does Boucan Canot Hotel offer a concierge service?
Yes. Our Guest Experience Coordinator can assist with activities, personalised touches and special moments. Contact Marine at marine.puylaurent@boucancanot.com.

Are preferential rates available for extended stays?
No. Boucan Canot Hotel does not apply a length-of-stay discount.

Does the hotel have a spa?
The hotel does not have a spa. However, we offer massages in a peaceful and exclusive setting, in the heart of the garden, in our gazebo overlooking the sea and accompanied by the soothing sound of the waves.

Rooms & amenities

Is smoking permitted in the rooms at Boucan Canot Hotel?
No. Smoking and vaping are strictly prohibited in all rooms and throughout the hotel’s enclosed and covered areas. Smoking is permitted on your room’s private terrace.

Which amenities are available in the rooms?
Amenities vary according to the room category booked. Rooms at Boucan Canot Hotel include, among other features, a minibar, safe and hairdryer. View the full list on the ‘Rooms & Suites’ page: boucancanot.com/en/rooms/.

Do all rooms have a safe?
Yes. Every room at the 4-star Boucan Canot Hotel is equipped with a safe.

Can an extra bed be added to a room?
Yes, in selected room categories and for an additional charge. Visit the ‘Rooms & Suites’ page (boucancanot.com/en/rooms/) or run a booking search with your children’s ages to identify the most suitable categories.

Can I request a baby cot for my room?
Yes. A baby cot can be provided free of charge when requested before arrival.

Does Boucan Canot Hotel offer connecting rooms?
Yes, subject to availability. To check available options and complete your booking, contact Reception directly at hotel@boucancanot.com.

Do all rooms have a balcony or terrace?
All rooms have a balcony or terrace except the Standard Mountain View Room.

Can breakfast be served in my room?
Yes. In-room breakfast is available in 30-minute time slots between 7:00 am and 10:00 am for an additional charge of €5 per person. Complete the card in your room and return it to Reception by 11:00 pm the evening before, or hang it outside your door.

Activities & nearby attractions

Does Boucan Canot Hotel offer live entertainment?
Yes. The 4-star Boucan Canot hotel regularly hosts live music, including piano-bar performances and live bands. As the programme changes, check the notices at the hotel or contact Reception at hotel@boucancanot.com for details of events taking place during your stay.

Which restaurants are located near Boucan Canot Hotel?
Several restaurants are located nearby, including Le Kivala, Le Pépé Gentil and La Parenthèse. For a recommendation tailored to your preferences, contact Marine, our Guest Experience Coordinator, at marine.puylaurent@boucancanot.com.

Is Boucan Canot Hotel close to the centre of Saint-Gilles-les-Bains?
Yes. The centre of Saint-Gilles-les-Bains is less than a 10-minute drive from the hotel.

Which activities can I enjoy near Boucan Canot Hotel?
Near the hotel Boucan Canot in Saint-Gilles-les-Bains, guests can go scuba diving, take a boat trip, fly over Reunion Island by helicopter or microlight aircraft, visit the Aquarium de La Réunion in Saint-Gilles-les-Bains or try paragliding. View the activity guide at boucancanot.com/en/activities-tourism/ or contact Marine, our Guest Experience Coordinator, at marine.puylaurent@boucancanot.com.

Which attractions can I visit near Boucan Canot Hotel?
Highlights on Reunion Island’s west coast within easy reach of the hotel include Cap La Houssaye, Cap Homard, Boucan Canot beach, the harbour of Saint-Gilles-les-Bains and the Grotte du Peuplement in Saint-Paul.

Does Boucan Canot Hotel offer currency exchange?
No. The 4-star Boucan Canot Hotel does not provide a currency exchange service; foreign currency exchange is available in Saint-Denis.

Where is the nearest cash machine to the hotel?
The nearest ATM is located at Banque BFC, rue de la Cheminée, 97434 Saint-Paul.

Which shops and services are within walking distance of the hotel?
Within a few minutes’ walk of Boucan Canot Hotel, guests will find restaurants, cafés and bars, shops, a tobacconist/newsagent, pharmacy, medical centre, beauty salon, hairdresser and fitness centre.

Meetings & business events

How many meeting rooms are available at Boucan Canot Hotel?
Boucan Canot Hotel offers four spacious, versatile meeting rooms with adaptable layouts in Saint-Gilles-les-Bains. View the ‘Seminars’ page and submit an enquiry at boucancanot.com/en/seminars/, or contact the Sales Department, for the attention of Ms Stéphanie Payet, at commercial@boucancanot.com.

Does Boucan Canot Hotel have a coworking space?
No. The Boucan Canot hotel in Saint-Gilles-les-Bains does not have a dedicated coworking or work area.

Can I organise a meeting or corporate event at Boucan Canot Hotel?
Yes. Boucan Canot Hotel hosts meetings, seminars and corporate events in Saint-Gilles-les-Bains. View the meeting information and enquiry form on our Seminars page (boucancanot.com/en/seminars/) or contact the Sales Department at commercial@boucancanot.com.